Back To Top Skip to Content

Fraud Protection

Learn how to arm yourself against potential swindlers.

Beware of Increase in Active Scams!

April 3, 2020 – 3:43pm

More of us are staying at home, and scammers are taking advantage. We’ve had reports of people getting calls that APPEAR to be from Velocity (469-7000) (800-933-2029), claiming to be calling from our Fraud department. They are not. Some are saying we’re affiliated with Apple Pay on this fraud info. We are not. Do not give these fraudsters any information. Just hang up. It’s a SCAM.

If you receive such a message, you can call us back or contact us through chat or email. Do not provide personal account/card or password information to anyone WHO CALLS YOU.

We may call or contact you if actual fraud is detected, but we will NEVER ask you for log-in or password or card number information. DO NOT PROVIDE. Be suspicious of everything unless you call us.

Our phone lines are very busy right now and we appreciate your patience. We have employees from various departments helping on the phones and we are doing our best to serve you. The extra time is worth it to protect yourself from scammers.

Another note: Some fraudsters are contacting people with regard to the new government checks being issued. They may call them “stimulus checks.” The government will not contact you in this regard. Hang up. Do not respond. Stay safe from scammers.

Reminder: We will never contact you by email, text or phone to ask you for personal account information, that includes your card number, PIN, account number or online banking password. Never reveal this information to someone who contacts you.

It’s a sad fact of modern life — if you’ve got something, somebody who wants it might go to extraordinary lengths to take it from you. So, we employ a number of precautions to safeguard your finances and financial information. Our online banking, for instance, is fully encrypted. That means that if fraudsters access your information, they won’t be able to read it, rendering it useless to them. Keeping watch over your assets is a full-time job. Here is some information on ways that you can help us to protect you from various types of fraud:

Identity Theft

Take Control of Your Debit and Credit Cards

The power to protect your Velocity cards is literally in your hands. Receive instant transaction notifications, easily lock and unlock your cards, and more — right from your smartphone.

Skimmers

Skimming and Common Scams

Scammers employ mechanical devices including credit card skimmers, and social engineering methods such as email phishing, to obtain your personal information. Learn about different types of financial scams and how to spot (and avoid) them here.

ID Theft

Protect yourself from ID Theft

Identity theft occurs when someone uses your personal information — name, Social Security number, credit card numbers, etc. — without your consent in order to commit fraud or other crimes. Here are some tips to avoid it.

Enhanced Core Benefit: Mastercard ID Theft Protection

MastercardEffective 1 July 2019, Standard, World, and World Elite Mastercard cardholders are eligible for an enhanced Mastercard ID Theft Protection™ solution.

Cardholders will have access to an enhanced Mastercard ID Theft Protection with the following updated features:

  • New single bureau credit monitoring at TransUnion
  • New financial account takeover monitoring
  • New URL and domain monitoring
  • Improved design and usability of the online monitoring dashboard
  • Improved identity monitoring with more data elements:
    • Email addresses (unlimited)
    • Debit/credit cards (unlimited)
    • Bank Accounts (unlimited)
    • Web logins—username and password (unlimited)
    • Medical insurance cards (unlimited)
    • Drivers’ license (unlimited)
    • Loyalty cards (unlimited)
    • Affinity cards (unlimited)
    • Passport number (unlimited)
    • Vehicle Insurance cards (unlimited)
    • Social Security Number (single)
  • White glove service for all Standard, World, and World Elite credit cardholders: Access to a team of identity theft resolution specialists, available 24 hours a day, 365 days a year to help resolve cardholders’ identity theft incidents and prevent further damage.

The enhanced Mastercard ID Theft Protection benefit is provided by a new provider, Generali, and any new cardholders enrolling after 1 July 2019 via https://mastercardus.idprotectiononline.com will be enrolled into the enhanced Mastercard ID Theft Protection benefit provided by Generali.

Cardholders enrolled in the existing Mastercard ID Theft Protection will receive a communication from Experian before the end of 2019 informing them of the change in vendor and the need to enroll in the Generali solution to continue to receive the identity theft protection service. Cardholders can enroll at https://mastercardus.idprotectiononline.com to start using the benefit.

Enroll