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Fraud Protection

Learn how to arm yourself against potential swindlers.

Reminder: We will never contact you by email, text or phone to ask you for personal account information, that includes your card number, PIN, account number or online banking password. Never reveal this information to someone who contacts you.

It’s a sad fact of modern life — if you’ve got something, somebody who wants it might go to extraordinary lengths to take it from you. So, we employ a number of precautions to safeguard your finances and financial information. Our online banking, for instance, is fully encrypted. That means that if fraudsters access your information, they won’t be able to read it, rendering it useless to them. Keeping watch over your assets is a full-time job. Here is some information on ways that you can help us to protect you from various types of fraud:

Enhanced Core Benefit: Mastercard ID Theft Protection

Velocity Credit CardStandard, World, and World Elite Mastercard cardholders are eligible for an enhanced Mastercard ID Theft Protection™ solution.

Cardholders have access to enhanced Mastercard ID Theft Protection with the following features:

  • New single bureau credit monitoring at TransUnion
  • New financial account takeover monitoring
  • New URL and domain monitoring
  • Improved design and usability of the online monitoring dashboard
  • Improved identity monitoring with more data elements:
    • Email addresses (unlimited)
    • Debit/credit cards (unlimited)
    • Bank Accounts (unlimited)
    • Web logins—username and password (unlimited)
    • Medical insurance cards (unlimited)
    • Drivers’ license (unlimited)
    • Loyalty cards (unlimited)
    • Affinity cards (unlimited)
    • Passport number (unlimited)
    • Vehicle Insurance cards (unlimited)
    • Social Security Number (single)
  • White glove service for all Standard, World, and World Elite credit cardholders: Access to a team of identity theft resolution specialists, available 24 hours a day, 365 days a year to help resolve cardholders’ identity theft incidents and prevent further damage.

To enroll in the enhanced Mastercard ID Theft Protection benefit, click the ENROLL button below.


Click here for additional core benefits our credit cardholders enjoy.

If you have already applied or want to check your enrollment status, visit The enhanced Mastercard ID Theft Protection is a free benefit provided by Mastercard through Generali.

Alerts and Notices


DOJ Warns of Economic Stimulus Scams

March 12, 2021

The Department of Justice has released a warning about new scams relating to the pandemic and upcoming Economic Impact (stimulus) Payments (EIP). The agency warns of  “scams and other financial schemes designed to steal money and personal information from taxpayers.”

This fraudulent activity can be especially effective and damaging during tax filing season.

The statement urges citizens to remain alert and to be skeptical of any contact — including telephone calls, e-mails, or websites — that requests personal or banking information while promising money or services that seem too good to be true.

Fraudsters might employ the following tactics, and others:

  • Fake checks
  • Phishing emails and texts
  • Fake websites
  • Robocalls

Find details about these scams and ways to protect yourself in this Newsweek article.

Beware of Increase in Active Scams!

April 3, 2020 – 3:43pm

More of us are staying at home, and scammers are taking advantage. We’ve had reports of people getting calls that APPEAR to be from Velocity (469-7000) (800-933-2029), claiming to be calling from our Fraud department. They are not. Some are saying we’re affiliated with Apple Pay on this fraud info. We are not. Do not give these fraudsters any information. Just hang up. It’s a SCAM.

If you receive such a message, you can call us back or contact us through chat or email. Do not provide personal account/card or password information to anyone WHO CALLS YOU.

We may call or contact you if actual fraud is detected, but we will NEVER ask you for log-in or password or card number information. DO NOT PROVIDE. Be suspicious of everything unless you call us.

Our phone lines are very busy right now and we appreciate your patience. We have employees from various departments helping on the phones and we are doing our best to serve you. The extra time is worth it to protect yourself from scammers.

Another note: Some fraudsters are contacting people with regard to the new government checks being issued. They may call them “stimulus checks.” The government will not contact you in this regard. Hang up. Do not respond. Stay safe from scammers.

Other Resources


Identity Theft

Take Control of Your Debit and Credit Cards

The power to protect your Velocity cards is literally in your hands. Receive instant transaction notifications, easily lock and unlock your cards, and more — right from your smartphone.


Skimming and Common Scams

Scammers employ mechanical devices including credit card skimmers, and social engineering methods such as email phishing, to obtain your personal information. Learn about different types of financial scams and how to spot (and avoid) them here.

ID Theft

Protect yourself from ID Theft

Identity theft occurs when someone uses your personal information — name, Social Security number, credit card numbers, etc. — without your consent in order to commit fraud or other crimes. Here are some tips to avoid it.