Back To Top Skip to Content

Fraud Protection

Learn how to arm yourself against potential swindlers.

Reminder: We will never contact you by email, text or phone to ask you for personal account information.

It’s a sad fact of modern life — if you’ve got something, somebody who wants it might go to extraordinary lengths to take it from you. So, we employ a number of precautions to safeguard your finances and financial information. Our online banking, for instance, is fully encrypted. That means that if fraudsters access your information, they won’t be able to read it, rendering it useless to them. Keeping watch over your assets is a full-time job. Here is some information on ways that you can help us to protect you from various types of fraud:

Identity Theft

Protect your Velocity cards with our SecurLOCK app

The power to protect your Velocity cards is literally in your hands. Receive instant transaction notifications, easily lock and unlock your cards, and more — right from your smartphone.


Skimming and Common Scams

Scammers employ mechanical devices including credit card skimmers, and social engineering methods such as email phishing, to obtain your personal information. Learn about different types of financial scams and how to spot (and avoid) them here.

ID Theft

Protect yourself from ID Theft

Identity theft occurs when someone uses your personal information — name, Social Security number, credit card numbers, etc. — without your consent in order to commit fraud or other crimes. Here are some tips to avoid it.

Enhanced Core Benefit: Mastercard ID Theft Protection

MastercardEffective 1 July 2019, Standard, World, and World Elite Mastercard cardholders are eligible for an enhanced Mastercard ID Theft Protection™ solution.

Cardholders will have access to an enhanced Mastercard ID Theft Protection with the following updated features:

  • New single bureau credit monitoring at TransUnion
  • New financial account takeover monitoring
  • New URL and domain monitoring
  • Improved design and usability of the online monitoring dashboard
  • Improved identity monitoring with more data elements:
    • Email addresses (unlimited)
    • Debit/credit cards (unlimited)
    • Bank Accounts (unlimited)
    • Web logins—username and password (unlimited)
    • Medical insurance cards (unlimited)
    • Drivers’ license (unlimited)
    • Loyalty cards (unlimited)
    • Affinity cards (unlimited)
    • Passport number (unlimited)
    • Vehicle Insurance cards (unlimited)
    • Social Security Number (single)
  • White glove service for all Standard, World, and World Elite credit cardholders: Access to a team of identity theft resolution specialists, available 24 hours a day, 365 days a year to help resolve cardholders’ identity theft incidents and prevent further damage.

The enhanced Mastercard ID Theft Protection benefit is provided by a new provider, Generali, and any new cardholders enrolling after 1 July 2019 via will be enrolled into the enhanced Mastercard ID Theft Protection benefit provided by Generali.

Cardholders enrolled in the existing Mastercard ID Theft Protection will receive a communication from Experian before the end of 2019 informing them of the change in vendor and the need to enroll in the Generali solution to continue to receive the identity theft protection service. Cardholders can enroll at to start using the benefit.