If you notice suspicious activity on your card, have received text, email or a call from the Fraud Service Center, or suspect your card has been blocked, please call 512.469.7000.
Calls from the Fraud Service Center may come from (888) 918-7313 or (727) 299-2449.
You may receive a text message from 72488 if a transaction on your account appears to be fraud. It will prompt you to reply “Yes” or “No.” A “Yes” reply means the transaction is valid. A “No” reply means the transaction is fraud. If you reply “No”, you will receive a follow-up call.
Our card provider, PSCU, will identify themselves as “Card Member Service.” They will ask security questions to confirm the cardholder.
When the cardholder’s identity is confirmed, they are then prompted to confirm the reported transaction(s) as legitimate or unrecognized by using their telephone keypad to respond.
If the cardholder indicates that they do not recognize any of the reported transactions, the call is routed to a Fraud Alert Specialist for further action.