If you notice suspicious activity on your card, have received text or a call from the Fraud Service Center, or suspect your card has been blocked, please call 512.469.7000.
You may receive a text message from 328-74 if a transaction on your account appears to be fraud. It will prompt you to reply “Yes” or “No.” A “Yes” reply means the transaction is valid. A “No” reply means the transaction is fraud. If you reply “No”, you will receive a follow-up call.
Our card provider, FIS, will identify themselves as “Card Service Center or Fraud Service Center.” They will never ask for your card number, expiration date or CVC (security) code. They will:
- Confirm the individual is the cardholder.
- Verify the last four digits of the primary member’s Social Security number.
- Ask for the last four digits of your card number.
- Ask to verify the amount of your last transaction or payment.
When the cardholder’s identity is confirmed, they are then prompted to confirm the reported transaction(s) as legitimate or suspect by using their telephone keypad to respond. The cardholder is presented up to five transactions if available on the fraud alert. If the cardholder indicates that they do not recognize any of the reported transactions, the call is automatically routed to a Fraud Alert Specialist for further action. If all transactions are acknowledged as legitimate, the call is completed and the fraud alert will be updated appropriately as No Fraud.