Report a lost or stolen card
Suspicious Card Activity
Notice suspicious activity on your card? Received a text or call from the Fraud Service Center? Suspect your card has been blocked? Please call 512.469.7000 right away.
To learn more about how FIS (our card provider) handles fraud alerts, click here.
Debit/ATM card lost or stolen?
Call 512.469.7114 (during business hours)
Call 800.543.5073 (after hours)
Credit card lost or stolen?
Send us email, secure email, or chat with us
For account specific information, please contact us via Velocity’s secure email.
We provide chat to help our members. Chat is available Monday-Friday 9am-5pm. Chat will be unavailable during holidays when branches are closed.
For general comments or questions:
Contact Center: [email protected]
Lending Department: [email protected]
Real Estate Department: [email protected]
Velocity Wealth Management: [email protected]
Sponsorship or Marketing: [email protected]
Velocity’s President: [email protected]
Comments/Complaints: [email protected]
Phone and fax numbers
512.469.7000 in Austin
800.933.2029 Toll free
Phone Support Hours
Voice Banking (automated account information)
512.472.3387 in Austin
888.978.7827 Toll free
For regular mail (U.S. postal), please use:
Velocity Credit Union
P.O. Box 1089
Austin, TX 78767
For other deliveries that require physical address (including overnight mail), please use:
Velocity Credit Union — Receiving
4515 Seton Center Parkway, Suite 165
Austin, TX 78759