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Latest Branch Access and COVID Info

UPDATE: In an effort to keep staff healthy and lobbies open, face masks must be worn in branch lobbies. If no mask, kindly use drive-thrus. Please maintain 6 feet social distance from others. Visitors may be subject to screening questions. Thank you for your cooperation.

Our top priority is to do everything we can to keep our employees and members healthy. Safe banking practices help keep our many services and channels open and available. Most transactions can be accomplished without ever having to visit a branch lobby — but if you prefer to visit us, we’re happy to see you. Keep in mind that our online banking, mobile app, ATMs, ITMs, drive-thru lanes, and contact center are also here to help.

Online Banking

Velocity offers a multitude of online, off-site functions to our members. Please ensure you have access to online banking and our mobile app. Save yourself a trip and bank online!

Drive-through services

  • Cash withdrawals
  • Check deposits
  • Transfers
  • Loan payments
  • Transaction details
  • New/replacement debit cards issued and PIN assistance
  • Issuance of teller/guaranteed-funds checks
  • Full-service ITMs

24/7 ATMs

  • Cash Withdrawals
  • Balance information
  • Account transfers
  • Loan payments
  • Transaction details
  • Mixed cash and check deposits
    — at all branch ATMs, plus Far West & One Texas Center
    Click here for our ATM locations.

In-Branch Appointment Requests

Though our branch lobbies have re-opened, you may still make appointments Monday-Friday, 9 am-5 pm, if you wish, by clicking the button below.

Request an In-Branch Appointment

If you visit any Velocity branch lobby, the following procedures must be followed:

  • Unless you are fully vaccinated, all visitors will be required to wear face masks that cover their nose and mouth. We will provide a disposable mask for those without one.
  • Visitors may be asked health screening questions prior to being admitted into the facility.
  • We will require social distancing (6 feet) between members, and between members and employees.

We thank you for your continued membership, loyalty and cooperation. Stay well.

Branch Lobbies

All branch lobbies have re-opened. Face masks are required unless fully vaccinated. Please maintain 6 feet social distance from others. Visitors may be subject to screening questions. Thank you for your cooperation.

Stay Healthy with Remote Services

Now is a good time to remind you of the many channels you have to access your accounts. You can bank with us from virtually anywhere at any time.

  • Online banking: If you are not yet enrolled, please do so. See the top right corner of your screen to sign up. If you are already enrolled, make sure you can log in and that your password is working.
  • Mobile App: Ensure you have our mobile app, which gives you easy access to your accounts and many of our services right from your smart phone, including checking your balance, making loan payments and transfers, secure messaging, tax information and more.
  • Mobile Deposit: Many of you are eligible for mobile deposit. That means you can deposit a check right from the convenience of your smart phone and our mobile app.

Download the Velocity app:

AndroidApple

Online Banking

Our ATM Network

Velocity’s newest ATMs have the ability to easily accept both cash and check deposits for timely processing. Here’s where they’re located:

Velocity Credit Union Downtown Branch (Drive-Thru and Walk Up)
705 E. 12th Street, Austin, TX

Velocity Credit Union Brodie Oaks Branch
4220 South Lamar Blvd, Austin, TX
(Drive up ATM is in the Brodie Oaks Shopping Center near the last South Lamar Blvd. entrance.)

Velocity Credit Union Braker Lane Branch
1201 West Braker Lane, Austin, TX

Velocity Credit Union Slaughter Lane Branch (2 Drive-Thru locations)
9300 South I-35, Bldg. I, Austin, TX

Velocity Credit Union Round Rock Branch
900 West Round Rock Avenue, Round Rock, TX

Velocity Credit Union Cedar Park Branch
1230 East New Hope Drive, Cedar Park, TX

One Texas Center
505 Barton Springs Road, Austin, TX

Velocity Credit Union Quarry Lake
4515 Seton Center Parkway, South Lobby, Austin, TX

Velocity members can take advantage of more than 400 free ATMs in the Austin area. For a list of surcharge-free ATMs, visit our locations page or freecuatms.org.

Locations

Special Assistance

We recognize that some of you will experience challenges related to the precautions taken during this pandemic. In the spirit of the credit union philosophy of “People helping People,” please know that we are willing to work with those experiencing financial difficulty as a result of this global outbreak.

Contact Us

Our Member Contact Center remains open 8am-6pm Monday–Friday, and 9am-2pm on Saturdays. You can reach us at 512.469.7000.

Contact Us