Back To Top Skip to Content

Our top priority is to do everything we can to keep our employees and members healthy. These safe-banking practices will help keep our many services and channels open and available.

Most transactions can be accomplished without ever having to visit a branch lobby. Using our online banking, mobile app, ATMs, ITMs, drive-thru lanes, and contact center will help to keep you and our staff safe.

Online Banking

Velocity offers a multitude of online, off-site functions to our members. Please ensure you have access to online banking and our mobile app. Save yourself a trip and bank online!

Drive-through services

  • Cash withdrawals
  • Check deposits
  • Transfers
  • Loan payments
  • Transaction details
  • New/replacement debit cards issued and PIN assistance
  • Issuance of teller/guaranteed-funds checks
  • Full-service ITMs

24/7 ATMs

  • Cash Withdrawals
  • Balance information
  • Account transfers
  • Loan payments
  • Transaction details
  • Mixed cash and check deposits
    — at all branch ATMs, plus Far West & One Texas Center
    Click here for our ATM locations.

Velocity is a federally-insured financial institution. All individual accounts are insured up to $250,000 by NCUA, and backed by the full faith and credit of the federal government.

New Member Update: March 3, 2021

Member Update: March 3, 2021

Velocity members,

As you are probably aware, Gov. Abbott has rescinded Texas’ statewide mask mandate and capacity limits for businesses effective March 10.

While we are all optimistic and hoping for a return to normalcy, in the interest of safety for our staff and members, Velocity will continue to operate as we have in the recent past: encouraging the use of mobile and online banking, conducting business in our drive-thru lanes (including through our new ITMs, which electronically duplicate the lobby experience of working with a teller) and opening our lobbies by appointment only, with mandatory masking and social distancing.

These measures have proven to be safe and effective, and are consistent with the current Centers for Disease Control (CDC) Guidelines.

The safety of our employees, our members and the community we serve is our highest priority. We will continue to monitor recommendations from the CDC, as well as key health metrics such as community vaccination, infection and hospitalization rates, looking forward to the day – hopefully soon – when we can open our lobbies to our members and the public again.


Member Update: June 1, 2020

Dear Members,

Circumstances and guidelines around the local “stay at home” orders and COVID-19 are evolving from day to day and week to week. As an essential business, we have remained open and accessible to our members so that they may conduct their financial business throughout this pandemic. Please be aware that we are here for you and are closely monitoring the situation every day.

Currently, we do not have a date for re-opening our lobbies to public traffic. We’re open for business and have multiple channels for you to reach us and your accounts, including our drive-thru service, ATMs, contact center and all remote channels.

If you do require a face-to-face lobby transaction (such as access to a safe deposit box), you can call us to make an appointment, Monday-Friday, 9am-5pm. Considerations will be taken on a case-by-case basis.

We have a team at work making plans to re-open our lobbies. They are doing everything possible to anticipate and prepare for an orderly and safe return. When that time comes, we will most likely employ the following measures:

  • We will require visitors to wear masks. We will provide a disposable mask for those who do not have one.
  • We will observe social distancing between members and employees.
  • We have already installed acrylic screens at teller windows.

We thank you for your continued membership, loyalty and cooperation. Stay well.

From previous notices:

We will continue to do all we can to help ensure the safety of our members, employees and the public. In that light, we want you to know that we have taken steps to ease the burden some are feeling during the COVID 19 crisis. This includes:

For Personal Loans:
• Lowering our interest rates by 3% across the board
• Extending time to first payment (up to 90 days)

As the COVID 19 public health crisis continues to evolve, we want to assure you that we will be open and here for you regardless of other restrictions.

To reiterate, our drive-thru service, ATMs, contact center and all remote channels remain open to our members.

Online banking offers a multitude of functions. Please ensure you have access to online banking and our mobile app. Save yourself a trip and bank online!

Drive-thru services include:
• Cash withdrawals
• Check deposits
• Transfers
• Loan payments
• Transaction details
• New/replacement debit cards issued and PIN assistance
• Issuance of teller/guaranteed-funds checks

Our ATMs are available 24/7, and offer many of the same functions:
• Cash withdrawals
• Balance information
• Account transfers
• Loan payments
• Transaction details
• Mixed cash and check deposits
— at all branch ATMs, plus Far West & One Texas Center

Click here for our ATM locations.

Keep in mind that as a federally-insured financial institution, all of your deposits are insured up to $250,000 and backed by the full faith and credit of the federal government.

Branch Lobbies Temporarily Closed

Currently, Velocity Credit Union branches will be open for drive-thru service only, and only during normal business hours — Monday-Friday, 7:30 am-6:00 pm, and Saturdays, 9:00 am-2:00 pm. We are taking these actions in response to the health crisis of COVID-19 and for the safety of our members and employees.

Although our lobbies are closed, we are committed to continuing all other services. Electronic services, online banking, direct deposit, ATMs, online bill pay, remote deposit, plastic card services and all other services will remain in full operation.

Drive-thru locations remain open at all of our branches with drive-thru lanes. Our Brodie Oaks branch has no drive-thru. Please visit one of our other locations where drive-thru lanes are available.

In-Person Appointments

Appointments not available at this time.

Stay Home, Stay Healthy with Remote Services

Now is a good time to remind you of the many channels you have to access your accounts. You can bank with us from virtually anywhere at any time.

  • Online banking: If you are not yet enrolled, please do so. See the top right corner of your screen to sign up. If you are already enrolled, make sure you can log in and that your password is working.
  • Mobile App: Ensure you have our mobile app, which gives you easy access to your accounts and many of our services right from your smart phone, including checking your balance, making loan payments and transfers, secure messaging, tax information and more.
  • Mobile Deposit: Many of you are eligible for mobile deposit. That means you can deposit a check right from the convenience of your smart phone and our mobile app.

Download the Velocity app:

AndroidApple

Online Banking

Our ATM Network

Velocity’s newest ATMs have the ability to easily accept both cash and check deposits for timely processing. Here’s where they’re located:

Velocity Credit Union Downtown Branch (Drive-Thru and Walk Up)
610 East 11th Street, Austin, TX

Velocity Credit Union Brodie Oaks Branch
4220 South Lamar Blvd, Austin, TX
(Drive up ATM is in the Brodie Oaks Shopping Center near the last South Lamar Blvd. entrance.)

Velocity Credit Union Braker Lane Branch
1201 West Braker Lane, Austin, TX

Velocity Credit Union Slaughter Lane Branch (2 Drive-Thru locations)
9300 South I-35, Bldg. I, Austin, TX

Velocity Credit Union Round Rock Branch
900 West Round Rock Avenue, Round Rock, TX

Velocity Credit Union Cedar Park Branch
1230 East New Hope Drive, Cedar Park, TX

One Texas Center
505 Barton Springs Road, Austin, TX

Far West Blvd.
3908-D Far West Blvd., Austin, TX

Velocity Credit Union Quarry Lake
4515 Seton Center Parkway, South Lobby, Austin, TX

Velocity members can take advantage of more than 400 free ATMs in the Austin area. For a list of surcharge-free ATMs, visit our locations page or freecuatms.org.

Locations

Special Assistance

We recognize that some of you will experience challenges related to the precautions taken during this pandemic. In the spirit of the credit union philosophy of “People helping People,” please know that we are willing to work with those experiencing financial difficulty as a result of this global outbreak.

Contact Us

Our Member Contact Center remains open 8am-6pm Monday–Friday, and 9am-2pm on Saturdays. You can reach us at 512.469.7000.

Contact Us