Over the next few months, we’re giving the Velocity experience a complete makeover! Many of our branches will undergo updates, including fresh paint, new carpet, updated landscaping, and more. We’re also excited to announce a brand-new Southwest Austin location at the corner of Brodie Lane and Davis Lane, set to open early in 2026. Stay tuned for more details on our new services and location!
As part of this refresh, we’re modernizing our logo and website to match our updated branch designs. During the transition, you may see both the old and new logos in various materials. Rest assured, your account number, online banking, and phone numbers will stay the same. Keep reading more on our upcoming updates and what to expect moving forward.
OUR NEW LOOK: COMING SOON
Frequently Asked Questions
Q: Why are you updating your branch locations?
A: We’re updating our branches to create a more modern, welcoming experience for our members. These improvements, along with new services, will help us better serve your needs and enhance your overall experience.
Q: When will your new logo and website debut?
A: You’ll begin seeing our new logo and updated brand colors on materials starting in May, with full updates rolling out through the Fall. Our building signage, ATMs, brochures, emails, forms, monthly statements, and website will all be updated by the end of the year.
Q: Will my account number or login to online banking change?
A: No. Your account number, online banking access, and other personal information remain unchanged.
Q: Can I continue to use my Velocity checks, debit, and credit cards?
A: Yes, you can continue to use your existing Velocity checks, debit, and credit cards. When it’s time to reorder checks or your debit/credit card is near expiration, we’ll send you checks and new cards with the updated logo.
Q: Can I still use the same phone numbers, website URL, and email addresses to contact my Member Services Representative?
A: Yes, all of our contact information—including phone numbers, website URL, and email addresses—will remain the same. You can continue to reach out just as you do now.
Q: What if I have more questions?
A: If you have any further questions, please feel free to ask your Branch Manager or call our Contact Center at 512.469.7000 (or toll-free at 800.933.2029).