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Posted on by Dale Roe

A letter from President Debbie Mitchell

A letter from President Debbie Mitchell

Ho, ho, ho! Velocity staff and members collected nearly 300 toys and $2,500 for Operation Blue Santa and Brown Santa of Williamson County.


Dear Velocity members,Photo of Debbie Mitchell

Happy New Year! As the holiday season comes to a close, I’m pleased to share with you a few highlights of 2023.

We concluded our 75th year of serving the Austin area — happy anniversary to us! — and are looking forward to 75 more. To celebrate, we introduced a number of new products and services to make your banking faster, friendlier, and more convenient.

We partnered with Greenlight, the debit card and app that helps parents raise financially-smart kids by sending money, setting up chores and allowances, creating saving goals, and more. Velocity members who add their Velocity account as a funding source receive Greenlight for free.

We now offer merchant services products from Clover to our business members, along with a new Business Mastercard credit card with free rewards.

The staff in our mortgage lending department continues to grow, helping our members seeking conventional mortgages (including jumbo loans), refinances, and home equity and improvement loans to take advantage of the improving housing market.

And in mid-December, we implemented Savvy Money — a free service through online banking. It shows your updated credit score and helps you understand it. It provides credit monitoring and alerts, offers advice on improving credit scores, and shows you how to save money by presenting you with lower loan rate options.

On the community front, we’re especially grateful to continue our support of Operation Blue Santa and Habitat for Humanity’s “House That Credit Unions Built”. Giving back to our community is one of our favorite things!

Meanwhile, we strive to provide our members with competitive loan and savings rates in a stubbornly challenging economy.

We continue to maintain a very healthy 14% capital-to-asset ratio. That means we’re secure with a strong foundation for future success.

Looking forward, we’re planning more service enhancements, new account products, and improved online account opening.

Thank you for your trust and support as we continue to grow and improve our service to you.

All the best,
Debbie Mitchell, President/CEO