Fast Help for Lost or Stolen Cards
If your debit or credit card is ever lost or stolen, Velocity Credit Union is here to help you act fast and stay protected. We make it easy to report the loss, request a replacement, and safeguard your account.
You may also send a secure email through Online Banking, or Mobile Banking. You must call us or visit a branch location to request a replacement debit card.
At Velocity Credit Union we take your security very seriously, whether that means the security of your assets or the security of your personal information. Check out our Online Safety Tips to find out how to safeguard your information online.
Keep tabs on your account activity 24/7 with mobile banking using Velocity’s mobile app!
To report a lost or stolen debit or credit cards, please contact us immediately at:
Debit/ATM Card
512.469.7114
737.237.1400
866.557.5339 (After Hours)
Credit Card
866-591-2910 (Toll Free)