Below are helpful documents and forms for Velocity Credit Union members. Some of the links below contain PDF files. You will need Adobe Reader to view these documents. Get Adobe Reader
Key Forms
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Agreement to Stop Automatic Loan Payments
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This form will stop your loan payments from being automatically withdrawn from your valid account at another financial institution.
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Automatic Payments (ACH) Form
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This form will make your loan payments for you automatically. The funds will be withdrawn from your account at another financial institution, and then transferred to your designated loan to make the payment.
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Card Management – How to Use
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Discover the benefits of Velocity’s free CardLock App.
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City of Austin Direct Deposits
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This form is from the City of Austin payroll department. You can complete it and return it directly to the City of Austin.
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CU Rewards Information
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Learn about the benefits of Velocity’s card reward program and how to track and use your points.
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Debit Mastercard Application
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Print and fill out this form to apply for a Velocity Debit Mastercard.
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Periodic Payments
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This form will allow you to set up automatic transfers of funds between your accounts. These transfers can occur weekly, bi-weekly, or monthly, and can move funds between savings and checking accounts, or to Velocity loans to make your payments (except Mastercard payments).
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PIN Now Information
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This form (in English and Spanish) describes the procedure for changing a Velocity card PIN number by phone.
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Share Draft or ACH Stop Payment
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Use this form to stop specified share drafts (checks) from clearing your account or to help stop an electronic debit from your account (excludes debit card transactions).
For checks – you must supply the number of the check, as well as any other known information.
There is a $30.00 fee to place a stop payment. A consecutive range of checks can be stopped with one stop payment. A stop payment cannot be placed until the signed copy of this form is received at Velocity and must be received in time for Velocity to act on the stop payment. This procedure will require you to contact our Contact Center at 512.469.7000 for assistance.
You can now place a stop payment on checks through Online Banking. It is located under Other Services.
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Verifications For Direct Deposit
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Need to set up direct deposit? Simply fill in the info, print it out, and take it to your employer.
Fees and Disclosures
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Account Agreement [PDF]
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THESE AGREEMENTS AND DISCLOSURES CONTAIN IMPORTANT MEMBERSHIP INFORMATION, NECESSARY TRUTH-IN-SAVINGS ACCOUNT DISCLOSURES, ELECTRONIC SERVICES AGREEMENT AND DISCLOSURES, FUNDS AVAILABILITY POLICY AND SUBSTITUTE CHECKS AND YOUR RIGHTS. PLEASE BE CERTAIN TO READ THESE AGREEMENTS AND DISCLOSURES CAREFULLY AND NOTIFY US AT ONCE IF ANY PARTS ARE UNCLEAR.
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Account Withdrawal Restriction (Reg. D)
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Regulation D: What You Need to Know
Regulation D or Reg. D is a government regulation, which among other things defines transaction accounts and non-transaction accounts. Transaction accounts are allowed an unlimited amount of transactions on the account (i.e. checking (share draft) accounts). Reg. D places limitations on non-transaction accounts (i.e. savings (share) accounts, money market accounts, etc.). At Velocity share (savings) accounts and money market accounts fall under Reg. D as non-transaction accounts.
The section of Reg. D causing the most confusion is the statement that during any month, on a non-transactional account, a member is limited to a total of six preauthorized debits, automatic withdrawals, telephone transfers, or online banking transfers.
Transactions counted against Reg. D limits
- Transfers from a non-transactional account using online banking
- Transfers from a non-transactional account using voice banking
- Transfers from a non-transactional account made by calling the Member Service Center
- Transfers from a non-transactional account to a checking account to cover a check presented against insufficient funds
- Transfers from a non-transactional account to a checking account to cover a Debit/ATM card transaction presented against insufficient funds
Transactions not counted against Reg. D limits
- Transaction by mail
- Transaction at an ATM machine
- Transaction at any of our branch offices or transactions made in person
- Any deposit at any time
An easy way to remember:
A Reg. D transaction is a withdrawal from a non-transactional account that you could complete at home or an electronic debit authorized by you to your savings account.
Once you exceed the Reg. D limits the following will apply:
- On online banking and voice banking
- You will get an error message that the Reg. D limit has been reached and the transaction will not be processed.
- When you call our call center for your transfer
- The representative will receive a message that states “…transaction did NOT post successfully…will exceed allowable REG D transfers” and the transaction will not post.
- During a share draft or ACH post
- The item will be returned
- During a debit card post
- Since we cannot return authorized debit card transactions, the item will post; however, when you have exceeded your Reg D transfer limit and your account is overdrawn, you will be charged a $30.00 overdraft fee.
You can check at any time how many Reg. D transactions you have had during the current month by contacting a member service representative at 512.469.7000.
Tips to help you manage your savings or money market accounts and avoid Regulation D limits:
Plan ahead and make one large transfer instead of several small transfers. Each regulated transfer (made by calling the Member Service Center, through online banking, or voice banking) counts as one transaction, no matter what the amount. You may also utilize an ATM to transfer funds between your accounts.
Consider visiting a branch office or mailing your transfer request. These transfers are not limited.
Balance your checking account on a regular basis. This will help limit the number of overdraft transfers from your savings account, which counts towards the number of Reg D transactions allowed. We suggest you do not set up ACH automatic debits with merchants or service providers by giving them your account number to come out of your savings account. This limits your transfer availability. Set ACH withdrawals to come out of your checking account, which is not subject to this regulation. To ensure you are using the correct checking account number, refer to the number on the bottom of your checks.
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Consent to Receive Electronic Documents [PDF]
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Fee Schedule
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Learn about our schedule of fees and service charges.
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Online Banking Service Terms [PDF]
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Patriot Act [PDF]
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To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an Account.
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Privilege Pay/Overdraft
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Account Agreement (Reg. E)
Privilege PayVelocity’s Privilege Pay is an overdraft protection service for qualified members that is activated when you try to withdraw money from your checking account and do not have the funds to cover a transaction.
Due to a recent government regulation, you must now request this service – or “opt in” – in order for Velocity to provide you with Privilege Pay overdraft protection on your ATM and everyday debit card transactions. There is no fee for opting in, but there is a $30 fee for each overdraft.
Some benefits of Privilege Pay:
Convenience – Not enough funds in your account to complete a transaction? Privilege Pay covers your transaction on the spot.
Privacy – Privilege Pay can prevent the embarrassment of having your debit card declined at your favorite store or restaurant. Neither the merchant nor other patrons will be aware of the overdrawn status of your account.
Peace of Mind – Privilege Pay can assist in urgent circumstances such as a vehicle break-down or booking an emergency flight.
For qualified members, Velocity’s checking accounts come standard with Privilege Pay overdraft protection for the following transactions: checks and other transactions using your checking account number, and automatic bill payments. To extend Privilege Pay to everyday debit card and ATM transactions, you will need to let us know that you want it.
Policies
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Funds Availability Policy
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Our policy is to make funds from your cash and check deposits available to you on the 1st business day after the day we receive your deposit. Electronic direct deposits will be available on the day we receive the deposit. In some cases, we will not make all of the funds that you deposit by check available to you on the 1st business day after the day of your deposit. We will notify you at the time you make your deposit.
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Customer Identification Program (CIP) for New Accounts
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In order to assist the government, fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each individual who opens an account. What this means for you: when you open an account, we will ask for your name, address, date of birth, driver’s license, and other information that will allow us to identify you. We may also ask to see other identifying documents.
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Unlawful Internet Gambling Notice
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Under Regulation GG (Unlawful Internet Gambling Enforcement Act), this notice is to inform you that restricted transactions are prohibited from being processed through this account or relationship. Restricted transactions generally include, but are not limited to, those in which credit, electronic fund transfers, checks, debit card or credit card transactions, or drafts are knowingly accepted by gambling businesses in connection with the participation by others in unlawful Internet gambling. By maintaining an account with us, you certify that you do not engage in Internet gambling, and you agree to notify us if your account is ever used for Internet gambling of any kind. If you do not, we may terminate your access to various payment methods or close your account.
Other Disclosures
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Transparency in Coverage
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This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.
https://www.cigna.com/legal/compliance/machine-readable-files
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Board of Directors Compensation Disclosure [PDF]
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Velocity Credit Union has established a Compensation Policy to provide reasonable compensation for its Board of Directors as allowed by Texas law and the Credit Union’s Bylaws.