We have several convenient options for you to make your loan payment. You’ll need your Velocity member number, your loan type and payment information, and the account and routing number from the outside account from which you’ll be paying.
Choose the self-service option that works for you:
- Automatic Payment — Set up a free, recurring loan payment through secure Docusign, which will debit your account and pay your loan automatically each month, or bi-weekly. Automatic Payment (ACH) form
- Velocity’s online banking — You can transfer money and make loan payments online through our online banking system, even from another financial institution. Not yet enrolled? Click here to get started. (Please note: you will need to verify your external account the first time you use it, which can take a few days…so don’t wait until your due date.)
- Just want to make a payment? Make free one-time payments through the website or automated phone system (IVR). Register the first time, and return to make payments as desired. Online at www.swbc.com/payments/velocitycu or call 866.926.5639. (Please note: payments made after 8pm CST will not post until the next business day.)
You can also mail in or drop off your payments at any branch. Finally, you can call our contact center and make your payment with their assistance. There is a $10 convenience fee for employee-assisted payments made by phone.