Reminder: We will never contact you by email, text or phone to ask you for personal account information — that includes your card number, PIN, account number or online banking password, or One-Time Passcode (OTP). Never reveal this information to someone who contacts you.
Helpful Tips & Reminders to Protect You and Your Money
At Velocity, we’re committed to protecting you and your money from potential fraud and scams. Here’s how you can stay safe:
| Action | Why? |
| Guard your online information | Keep your security software updated. Look for HTTPS in website URLs before logging in or sharing data, especially for banking and shopping. |
| Monitor your accounts | Check your financial accounts daily via online or mobile banking. Set up alerts for transactions and account changes. |
| Shred sensitive data | Keep ATM receipts, deposit slips, and mobile check deposits until reconciled, then shred. Store monthly statements securely until tax filing, then shred unless needed. Consider eStatements. |
| Check your credit report | Regularly review credit reports for unauthorized activity through providers like Experian or Equifax. Set up alerts for changes to your business credit score. |
| Think before sharing information | Be cautious of unsolicited calls or emails requesting sensitive details. Scammers use phishing tactics to impersonate trusted sources via email, text, or phone. |
| Report suspicious activity | If you suspect fraud, contact your financial institution immediately to improve the chances of recovering funds. |
| Use fraud detection tools | We offer tools to identify fraud early, such as monitoring payments and flagging suspicious transactions for review. |
| Business Email Compromise | Be wary of emails with financial changes, attachments, links, or unusual requests. Always confirm changes by phone with a trusted contact. |
If you believe you have fallen victim to fraud, please reach out to our Contact Center at 512.469.7000 to file a report.
Recognizing and Identifying a Scam
A scam is a deceptive scheme to steal money or personal information. Velocity works to protect you, but we need your help. Always report any scam involving your money. Here’s how to identify and protect yourself from scams.
| What a Scammer Will Do… | How They Do It… |
| Scammers impersonate trusted organizations | They may pose as officials from the IRS, Social Security, or familiar companies like banks or credit unions, using fake names or pretending to represent someone you know. |
| Scammers create a problem or offer a prize | They fabricate urgent issues or promise prizes to trick you into sharing personal information or making payments. |
| Scammers pressure you to act quickly | They create a sense of urgency, claiming immediate action is needed to avoid consequences or secure rewards. |
| Scammers dictate payment methods | They insist on specific payment methods, claiming they’re necessary for urgency or security, to manipulate victims into transferring money or sharing financial details. |
How to Protect Yourself from Scams
- Block unwanted calls and texts.
- Never share personal or financial information in response to unexpected requests.
- Don’t rush; resist pressure to act immediately.
- Be aware of how scammers ask for payment.
- Take a moment to consult with someone you trust.
If you believe you have fallen victim to fraud, please reach out to our Contact Center at 512.469.7000 to file a report.
Stronger Habits Mean Stronger Protection
Protect Yourself from ID Theft
- Never share personal information by email, text, or phone—Velocity will never ask for it.
- Use strong PINs/passwords, shred sensitive mail, and guard your Social Security number.
- Review statements and credit reports regularly; report suspicious activity right away.
- Shop and bank only on secure sites (“https”), secured Wi-Fi, and protected devices.
- Store checks, cards, and records safely; destroy what you don’t use.
Protect Your Debit Card an ATM
- Use well-lit ATMs and stay alert.
- Shield your PIN; secure cash, card, and receipt immediately.
- Trust your instincts—cancel and walk away if something feels wrong.
- Watch for altered card readers or “skimmers” and report them.
- At drive-ups, lock doors, raise windows, and don’t leave your car running.
Protect Your Debit Card and PIN
- Treat your card like cash—report it stolen immediately.
- Never share your card number, PIN, or personal info.
- Choose a strong PIN, memorize it, never write it down.
- Keep your card away from magnetic objects.
Keep Your Receipts & Transactions
- Take receipts with you—never leave them behind.
- Match receipts against statements to verify transactions.
- Shred receipts and personal info before disposing.
- Store important records securely, not in your wallet or car.
Helpful Online Security Tips
- Use secured Wi-Fi (or wired internet) for transactions.
- Shop only on secure sites (“https” or padlock icon).
- Type URLs directly—avoid unknown links.
- Keep devices and security software up to date.
- Use strong, unique passwords and enable multifactor authentication.
Scam Terms to Know
Phishing
A fraudulent attempt—usually by email or fake websites—to trick you into providing personal or financial information, such as passwords or account numbers.
Skimming
A theft method where criminals place hidden devices on ATMs or card readers to capture your card information during legitimate transactions.
Smishing
A type of phishing delivered by text message (SMS), where scammers send urgent or alarming texts to trick you into clicking links or sharing personal details.
The Most Common Scams Today
