By providing your wireless telephone number to Velocity Credit Union, you consent to receive text messages from Velocity Credit Union at the number you provide, including to provide account assistance, send requested information, or follow up regarding products or services you have discussed with us.
Message Types
Text messages may include:
- Account servicing communications
- Service follow-up communications
- Fraud and security alerts
- Appointment reminders
- Collection communications where permitted by law
- Follow-up communications regarding products or services that you have requested information about, discussed with us, or otherwise expressed interest in
These messages are intended to support ongoing member relationships and conversations and may reference products or services previously discussed with you.
Originating Numbers
Messages may originate from Velocity Credit Union telephone numbers or short codes used for member service communications.
Message Frequency
Message frequency varies based on your account activity, service requests, interactions with Velocity Credit Union, and communication preferences.
Message and Data Rates
Message and data rates may apply. Velocity Credit Union does not charge for text messages; however, your wireless carrier’s standard messaging and data rates may apply.
Opt-Out
You may withdraw your consent to receive text messages at any time by:
- Replying STOP to any text message; or
- Contacting Velocity Credit Union at 512.469.7000
After opting out, you may receive a final confirmation message confirming your request.
Help
For assistance, reply HELP to any text message or contact us at:
- Phone: 512.469.7000
- Email: [email protected]
Authorized User
You represent that you are the authorized user of the mobile telephone number you provide and agree to notify us promptly if your number changes.
Privacy
Your consent to receive text messages and your mobile phone number will not be shared with third parties for their own marketing purposes.
For information about how Velocity Credit Union collects, uses, shares, and protects personal information, please review our Privacy Notice.