Contact Center
Greater Austin area
512.469.7000
737.237.1400
Toll-Free, outside of Austin
800.933.2029
By Fax
512.469.7191
Phone Support Hours
Monday-Friday: 7am-7pm
Saturday: 9am-2pm
Important Numbers
Velocity’s Routing Number
314977133
NMLS Number
657886
Lost or Stolen Card
Greater Austin area
512.469.7000
737.237.1400
Toll-Free, outside of Austin
800.933.2029
Report Fraud or Scams
Notice suspicious activity or a fraud alert on your card? Call us immediately: 512.469.7000
Learn more about how Velocity handles alerts.
Here are a few ways to get in touch with us:
Chat
We provide chat to help our members. Chat is available Monday-Friday 9am-5pm. Chat will be unavailable during holidays when branches are closed.
For account questions or help during business hours:
Contact Center: [email protected]
Other departments:
Lending: [email protected]
Home Loans: [email protected]
Retirement & Investment Services: [email protected]
Sponsorships or Marketing: [email protected]
Velocity’s President: [email protected]
Comments/Complaints: [email protected]
For regular mail (U.S. postal), please use:
Velocity Credit Union
P.O. Box 1089
Austin, TX 78767
For other deliveries that require physical address (including overnight mail), please use:
Velocity Credit Union — Receiving
4515 Seton Center Parkway, Suite 165
Austin, TX 78759