Boost Your Velocity Credit Union Account Security with These Easy Steps

Protecting your financial information is more important than ever. Velocity Credit Union offers several simple but powerful tools to help you keep your accounts safe and secure. Here’s how you can enhance your account security:

• Monitor your transactions regularly using velocitycu.com or the Velocity mobile app to quickly spot any suspicious activity.
• Set up and customize account alerts to receive notifications for purchases or withdrawals over a certain amount.
• Go paperless to reduce the risk of fraudsters stealing information from mailed paper statements.
• Sign up for credit score and identity monitoring through Velocity online banking to get alerts for changes to your credit report or if your personal info is found in a data breach or on the dark web.
• Keep your contact information up to date so Velocity can reach you immediately if fraudulent activity is detected.
• Enable two-factor verification (2FA), which requires you to enter a unique code every time you sign in, adding an extra layer of protection.

By taking these simple steps, you can enjoy the convenience of Velocity Credit Union’s services with greater peace of mind.

About Velocity Credit Union
Velocity Credit Union is federally insured by the National Credit Union Administration (NCUA), ensuring your savings are protected up to $250,000 and backed by the full faith of the United States Government. Insurance Products are not insured by the NCUA or any Federal Government Agency; not a deposit of or guaranteed by the credit union or any credit union affiliate.

About Our Products and Services
Please see our branch for full product and service details, including any important disclosures. All loans are subject to credit approval. Equal Opportunity Lender.

Security Protection
(Avoiding Suspicious Activity such as Fraud, Scams, Phone Calls or Texts)
Rest assured, Velocity Credit Union will never solicit your sign-in details via phone call to you, email, or text message, regardless of membership status. This includes usernames, passwords, security questions and answers, multifactor authentication (MFA) codes, recovery codes, one-time passcodes (OTP), or any other sensitive data such as account or Social Security numbers.

In the event of a suspicious phone call, email, or text message, take immediate action: hang up, refrain from responding, avoid clicking links, and do not open attachments. Forward any suspicious emails or text message, please send screenshots to [email protected], then promptly delete the message.

If you suspect any compromise to your account, username, or password, please act swiftly by contacting Velocity Credit Union at 512.469.7000 for assistance. We proactively encourage our members to monitor their accounts for any irregularities and promptly report any suspicious transactions. Your vigilance is crucial in maintaining the integrity and security of your financial information. Thank you.