Tips for Protecting Your Velocity Membership from Fraud and Scams

Fraud attempts are on the rise across Texas, and scammers are actively targeting Velocity Credit Union members. Staying informed is your best defense. Here are some of the most common scams and how you can protect yourself:

• Spoofed Calls
  Scammers are faking Velocity’s number (512.469.7000) to gain your trust. If a call seems suspicious—hang up and call us back directly.
• Phishing via Text & Email
  Fraudsters may send messages that appear to come from Velocity. Never click unfamiliar links or share your login credentials.
• Coin Investment Scams
  Scammers often pose as trusted sources, promoting fake coin investments with “guaranteed returns” or “exclusive offers” to pressure quick decisions. They may demand payment via crypto or wire transfer—methods that are difficult to trace or recover. Always verify before investing.
• Zelle & Wire Transfer Scams
  Members have been tricked into sending money to themselves or to fraudsters pretending to be loved ones. Velocity will never ask you to move money this way.

Stay alert. Stay protected. Stay Velocity.

If you have questions or concerns, call us at 512.469.7000 or visit velocitycu.com. Thank you for being a valued member.

About Velocity Credit Union
Velocity Credit Union is federally insured by the National Credit Union Administration (NCUA), ensuring your savings are protected up to $250,000 and backed by the full faith of the United States Government. Insurance Products are not insured by the NCUA or any Federal Government Agency; not a deposit of or guaranteed by the credit union or any credit union affiliate.

About Our Products and Services
Please see our branch for full product and service details, including any important disclosures. All loans are subject to credit approval. Equal Opportunity Lender.

Security Protection
(Avoiding Suspicious Activity such as Fraud, Scams, Phone Calls or Texts)
Rest assured, Velocity Credit Union will never solicit your sign-in details via phone call to you, email, or text message, regardless of membership status. This includes usernames, passwords, security questions and answers, multifactor authentication (MFA) codes, recovery codes, one-time passcodes (OTP), or any other sensitive data such as account or Social Security numbers.

In the event of a suspicious phone call, email, or text message, take immediate action: hang up, refrain from responding, avoid clicking links, and do not open attachments. Forward any suspicious emails or text message, please send screenshots to [email protected], then promptly delete the message.

If you suspect any compromise to your account, username, or password, please act swiftly by contacting Velocity Credit Union at 512.469.7000 for assistance. We proactively encourage our members to monitor their accounts for any irregularities and promptly report any suspicious transactions. Your vigilance is crucial in maintaining the integrity and security of your financial information. Thank you.