I applied for the Austin energy loan and had to visit to open a savings account. Candie was incredibly helpful, efficient, and friendly. I was able to complete the process quickly and had a wonderful experience. Thanks a bunch!

Jaquelynn at the South Austin location went above and beyond for me and my grandmother. She is very knowledgable, respectful, and polite, and took care of all of our questions and needs. We really appreciated that and highly recommend her for all of your banking needs.

I have come to expect seamless service over the past 2 years and 3 months and have never been disappointed!

Every VCU employee I have ever interacted with has been professional and helpful. Some have also been humorous. One of the aspects of VCU I most value are the staff — every one of them have rocked.

I have been a fan of the credit union ever since I financed my truck with them. They are really customer-based and will work with you. They are always courteous and willing to help. Velocity Credit Union is my choice for all my banking needs. Join them, you won't be sorry.

The customer service is Triple-A EXCELLENT. Velocity is most definitely the best credit union. Everyone is like family here.

I left Velocity for a short while for a checking account elsewhere. Velocity has my car note and a personal loan. Recently, they assisted me with getting a new Mastercard with a great 0% rate for balance transfer. I will be out of debt soon because of Velocity's guidance. I have moved my checking account back to Velocity. It's good to be home.

I love this place. It's fast. The workers are friendly and there when I need help. I have gotten financing from them many times.

I have received nothing but excellent customer service from my interactions with Velocity employees. Exceptional professionalism, knowledge, and personal service. I highly recommend Velocity as a great place to do business.

Mandy and Sharon were great during the loan process for our home improvement loan. They communicated on a regular basis during the entire process and got us to closing on time. I highly recommend.

Sarah is a staff member who goes beyond. You should all know that you are appreciated for what you do to make our lives a little easier during some rather trying times.

This app makes life so much simpler. I honestly don't know what life would be like if I didn't have it anymore. Managing my funds is easy; moving things from account to account is seamless.

The Branch Manager went far beyond what would be considered great customer service. I can't believe how nice she was in the entire process. Velocity is exactly what an Austin community bank should be.

"Your company is as strong as the last one to represent you, and Corey proved how strong you all are."

"I needed to open a checking account quickly. No one could help me due to COVID, until I spoke with Danielle at Velocity. I was done in less than 10 minutes! I’d highly recommend this credit union!"

"Arturo J. has helped us on several loans throughout the years. He has been very knowledgeable and super helpful each time. He is quite the GEM for Velocity. I know who to ask for if I ever have any loan related questions."

"They refinanced my car for a much lower rate, I would definitely recommend to friends!"

"Amanda and Pam are very helpful. They are more than willing to help out and answer questions. I highly recommend Velocity."

"Best Credit Union in town. Bar none. Great customer service ... online banking ... with a real Austin-y vibe. Love."

"Velocity has been a great company. This company will make you comfortable on your loan choice. I highly recommend them."

"Folks, you can’t get this type of service at a bank!! I have all the information I need to close my accounts at Wells Fargo and join Velocity Credit Union. Shout out to the team over at Round Rock for getting me excited about banking again."

"Ashley is AMAZING! She always greets me with a smile, and she is always so pleasant. I just wanted to let someone know how awesome she is."

"Love Velocity Credit Union! I switched from a typical bank & have saved money as my checking accounts at Velocity have no service fees."

"Best customer service from Joe Lee in Direct Lending. I've worked with him in the past and he's always been so friendly and helpful, which is why I'll keep coming back to him for my loan needs."

"I love that when I call I talk to a real person. And I love that it's not a huge mega bank because they actually have time for me if I have a problem or question."

"Great bank. HONEST employees. I had a very big problem and they worked with me to find a win-win solution and were really nice about it all! Highly recommended! Still feels like the Austin I moved to in 1993!"

"I love Velocity Credit Union! I've been a member for about 18 years now, and I always receive personal, friendly and thorough customer service. Their interest rates are great, and they treat their members well."

"I had a critical loan complication that was not easy to resolve. Jerald was unflappable and professional as he assessed, and ultimately resolved the matter. 5 stars, Jerald, 5 stars!"

“I recently was approved for a motorcycle loan, and they checked my auto loan interest rate against my new credit pull and automatically DROPPED my auto loan interest rate! Nothing else required from me.”

“I just got off the phone with Velocity Credit Union. Wow!! Angel P. was amazing. He is knowledgeable and extremely patient. His customer service skills are World Class! I will recommend Velocity to everyone that I speak with.”