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Contact Us

We’re happy to help. Here’s how to reach us.

Our routing number is 314977133

Got a question? We have answers. Still want to reach out? We have several options like chat, phone, email and searchable FAQs. Don’t worry. We’re here for you.

Have a Question?

Browse Frequently Asked Questions

Need more help?

Here are a few ways to get in touch with us:

 

Report a lost or stolen card

Suspicious Card Activity
Notice suspicious activity on your card? Received a text or call from the Fraud Service Center? Suspect your card has been blocked? Please call 512.469.7000 right away.

To learn more about how FIS (our card provider) handles fraud alerts, click here.

Debit/ATM card lost or stolen?
Call 512.469.7114 (during business hours)
Call 800.543.5073 (after hours)

Credit card lost or stolen?
Call 800.453.4270

Send us email, secure email, or chat with us

Secure Email
For account specific information, please contact us via Velocity’s secure email.

Chat
We provide chat to help our members. Chat is available Monday-Friday 9am-5pm. Chat will be unavailable during holidays when branches are closed.

Email
For general comments or questions:

Contact Center: [email protected]
Lending Department: [email protected]
Real Estate Department: [email protected]
Velocity Wealth Management: [email protected]
Sponsorship or Marketing: [email protected]
Velocity’s President: [email protected]
Comments/Complaints: [email protected]

Phone and fax numbers

Phone
512.469.7000 in Austin
800.933.2029 Toll free

Phone Support Hours
M-F 7am—7pm
Saturday 9am—2pm

Voice Banking (automated account information)
512.472.3387 in Austin
888.978.7827 Toll free

Fax
512.469.7191 (Main)
512.469.7080 (Lending)

COVID-19 Response

We continue to comply with COVID-19 response guidelines issued by the State of Texas and Travis and surrounding counties, and we want to assure you that we remain open and ready to serve you.

Learn More

Mailing Address

For regular mail (U.S. postal), please use:

Velocity Credit Union
P.O. Box 1089
Austin, TX 78767

For other deliveries that require physical address (including overnight mail), please use:

Velocity Credit Union — Receiving
4515 Seton Center Parkway, Suite 165
Austin, TX 78759