Need more help?
You can find our contact information below:
- Report a lost or stolen card
Suspicious Card Activity
Notice suspicious activity on your card? Received a text or call from the Fraud Service Center? Suspect your card has been blocked? Please call 512.469.7000 right away.
Debit/ATM card lost or stolen?
Call 512.469.7114 (during business hours)
Call 800.543.5073 (after hours)
Credit card lost or stolen?
- Send us email, secure email or chat with us
For general comments or questions:
Contact Center: firstname.lastname@example.org.
Lending department: email@example.com.
Real Estate department: RealEstate@velocitycu.com.
Velocity Wealth Management: firstname.lastname@example.org.
Sponsorship or marketing: email@example.com.
Velocity's president: firstname.lastname@example.org.
For account specific information, please contact us via Velocity's secure email.
We provide chat to help our members. Hours of operation are listed on the left of every web page. Chat will be unavailable during holidays when branches are closed.
- Phone and Fax Numbers
512.469.7000 in Austin
800.933.2029 Toll free
Phone Support Hours
Voice Banking (automated account information)
888.978.7827 (Toll free, outside the Austin area)
For regular mail, please use our general mailing address:
Velocity Credit Union
P.O. Box 1089
Austin, TX 78767