Contact Us

Need our routing number? 314977133
 
 

Need more help?

You can find our contact information below:

Report a lost or stolen card

Suspicious Card Activity

Notice suspicious activity on your card? Received a text or call from the Fraud Service Center? Suspect your card has been blocked? Please call 512.469.7000 right away.

To learn more about how FIS (our card provider) handles fraud alerts, click here.

Debit/ATM card lost or stolen?

Call 512.469.7114 (during business hours)
Call 800.543.5073 (after hours)

Credit card lost or stolen?

Call 800.453.4270

Send us email, secure email or chat with us

Email

For general comments or questions:

Contact Center: contact@velocitycu.com.
Lending department: lending@velocitycu.com.
Velocity Wealth Management: allwm@velocitycu.com.
Sponsorship or marketing: marketing@velocitycu.com.
Velocity's president: president@velocitycu.com.

Secure Email

For account specific information, please contact us via Velocity's secure email.

Chat

We provide chat to help our members. Hours of operation are listed on the left of every web page. Chat will be unavailable during holidays when branches are closed.

Phone and Fax Numbers

Phone

512.469.7000 in Austin
800.933.2029 Toll free

Phone Support Hours

M-F 7am—7pm
Saturday 9am—4pm

Voice Banking (automated account information)

512.472.3387
888.978.7827 (Toll free, outside the Austin area)

Fax:

(Main) 512.469.7191
(Lending) 512.469.7080

 

Mailing Address
For regular mail, please use our general mailing address:

Velocity Credit Union
P.O. Box 1089
Austin, TX 78767

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