(512) 469-7000 in Austin
(800) 933-2029 Toll free
Contact Center Hours
Voice Banking (automated account information)
888.978.7827 (Toll free, outside the Austin area)
Click here to chat!
By Secure Email
For account specific information, please contact us via Velocity's secure email.
For general comments or questions:
Contact Center: firstname.lastname@example.org.
Lending department: email@example.com.
Velocity Wealth Management: firstname.lastname@example.org.
Sponsorship or marketing: email@example.com.
Velocity's president: VelocityCreditUnion.firstname.lastname@example.org.
Other Contact Information
Suspicious Card Activity
If you notice suspicious activity on your card, have received a text or call from the Fraud Service Center, or suspect your card has been blocked, please call 512.469.7000. To learn more about how FIS (our card provider) handles fraud alerts, click here.
Debit/ATM card lost or stolen?
Call 512.469.7114 (during business hours)
Call 800.543.5073 (after hours)
Credit card lost or stolen?
Velocity Credit Union
P.O. Box 1089
Austin, TX 78767