Contact Us

By Phone

(512) 469-7000 in Austin
(800) 933-2029 Toll free

Phone Support Hours

M-F 7am—7pm
Saturday 9am—4pm

Voice Banking (automated account information)

888.978.7827 (Toll free, outside the Austin area)

By Chat

Click here to chat!
M-F 9am—5pm

By Secure Email

For account specific information, please contact us via Velocity's secure email.

By Email

For general comments or questions:

Contact Center:
Lending department:
Velocity Wealth Management:
Sponsorship or marketing:
Velocity's president:

Other Contact Information

Suspicious Card Activity

If you notice suspicious activity on your card, have received a text or call from the Fraud Service Center, or suspect your card has been blocked, please call 512.469.7000. To learn more about how FIS (our card provider) handles fraud alerts, click here.

Debit/ATM card lost or stolen?

Call 512.469.7114 (during business hours)
Call 800.543.5073 (after hours)

Credit card lost or stolen?

Call 800.453.4270

By Mail:

Velocity Credit Union
P.O. Box 1089
Austin, TX 78767

By Fax:

(Main) 512.469.7191
(Lending) 512.469.7080



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