The Velocity staff is glad to assist you with all of Velocity products, support and service inquiries.

You can reach our Financial Service Associates using any of the following methods:

Phone:
Member's Service Center and Main Location Telephone Number
(512) 469-7000 (Austin)
(800) 933-2029 (Toll free, outside the Austin Area)

Hours:
M-F 9:00 a.m. to 5:00 p.m.
Sat. 10:00 a.m. to 2:00 p.m.

In Person

Automated Phone:
To obtain account information 24 hours a day using Velocity's automated telephone system, call the Velocity S.T.A.R. Teller System
(512) 472-3387
(888) 978-7827 (Toll free, outside the Austin Area)