Shared Branches

Looking for a Shared Branch? Click here!

Mailing Address and Telephone Numbers

Velocity Credit Union
P.O. Box 1089
Austin, TX 78767-1089
(512) 469-7000
(800) 933-2029 (Outside Austin)

E-mail Contacts

• Membership
• New accounts or services
• Direct Deposit
• IRAs
• Share Certificates

E-mail Member Service Center at for information on an existing account or existing loan.

E-mail the Lending department at: for information about a new or pending loan, or to change a payment date or amount.

Other Contact Information

FAX: (Main) (512) 469-7024
FAX: (Lending) (512) 469-7080
S.T.A.R. Teller (512) 472-3387
(Outside Austin) (888) 978-7827

If your ATM card is lost or stolen:
During business hours call (512) 469-7114
After hours e-mail Member Service Center at

If your debit card is lost or stolen:
During business hours call (512) 469-7114
After hours call (800) 528-2273

Need to find a Velocity Credit Union ATM?

The following ATMs can be used for FREE with your Velocity MasterCard debit card or Velocity ATM card. They are owned and operated by the Velocity Credit Union, so there is no surcharge and no foreign transaction fee.

Velocity Credit Union Main Branch(4 ATMs)
610 E. 11th Street MAP

One Texas Center
505 Barton Springs Road MAP

Velocity Credit Union Brodie Oaks Branch
4032 South Lamar MAP
(In the Brodie Oaks Shopping Center Parking lot near Mervyn's)

Velocity Credit Union Round Rock Branch
900 W. Round Rock Avenue MAP

Williamson County Sheriff's Department
508 So. Rock Street MAP
Georgetown, TX

City of Austin Municipal Court Building
760 East 7th Street MAP
(Located on second floor near elevators)

Braker Center
2201 Braker Lane MAP
(Near Metric, in the brick kiosk in the parking lot between Dell Buildings 5 & 11)

Brackenridge Hospital
601 East 15th Street MAP
(Located in the hospital cafeteria)

Time Warner Cable
12012 N. Mopac Blvd. MAP
(Located in customer service lobby)

Austin Convention Center(2 ATMs)
506 E. Cesar Chavez St. MAP

Austin Energy Office Building
721 Barton Springs Road MAP
(Located in the first floor building cafeteria)

Columbia St. David's Hospital
919 East 32nd Street MAP
(Located near the main hospital cafeteria)

St. David's Plaza
919 E. 32nd Street MAP
(Located outside the gift shop)

St. David's Medical Center
919 E. 32nd Street MAP
(In the new ER)

Columbia South Austin Medical Center
901 West Ben White Blvd. MAP
(Located in the ER)

Palmer Event Center
900 Barton Springs Road MAP

Anderson Mill
13468 Hwy 183 North MAP

Far West Blvd
3908 Far West Blvd. MAP

Oyster Landing
3825 Lake Austin Blvd. #401 MAP

City Hall
301 W. 2nd St. MAP

The following ATM locations are operated by Velocity Credit Union on privately owned property and are not accessible to the public:

• Capital Metro
• Austin American-Statesman
• Advanced Micro Devices
• Building 2, Building 3, Building 4, Building B-312
• Central Texas Emergency Command Center (CTECC)

Shared ATMs

Velocity Credit Union has teamed up with other Austin area credit unions to provide you an area wide network of FEE FREE ATMS! From Cedar Park to San Marcos to Downtown Austin, we have you covered! To learn more or to locate the 200 + ATMS Click Here!.

Please be aware, when using the ATMs listed inside this link, you may encounter a screen stating you "may be charged a transaction fee," but in-network ATM's WILL NOT incur a fee. No cross-financial deposits.