The Velocity staff is glad to assist you with all of Velocity products, support and service inquiries.

Member Service Center (and primary) Phone:
(512) 469-7000 (Austin)
(800) 933-2029 (Toll free, outside the Austin Area)

Mailing Address
Velocity Credit Union
P.O. Box 1089
Austin, TX 78767-1089

All Branch Locations

Email Contacts
Email Personal Finance Center at with questions regarding:
  • Membership
  • New accounts or services
  • Direct Deposit
  • IRAs
  • Share Certificates
Email Member Service Center at for information on an existing account or existing loan.

Email the Lending department at for information about a new or pending loan, or to change a payment date or amount.

To contact any member of the Board of Directors, email boardofdirectors@velocitycu.com.

Other Contact Information
Debit card lost or stolen?
During business hours call (512) 469-7114
After hours call (800) 528-2273

ATM card lost or stolen?
Call (512) 469-7114 during normal business hours

S.T.A.R. Teller (512) 472-3387
(Outside Austin) (888) 978-7827
FAX: (Main) (512) 469-7191
FAX: (Lending) (512) 469-7080